Help and Support is offered to all customers subscribing to GS Onestop. Our team of highly trained technicians are on hand to help.
Help, Support and Training levels for GS Onestop can be fully customised to suit your business' requirements.
Technical support will be provided through Remote, Telephone and Email services.
We will endeavour to resolve all problems relating to GS Onestop as quickly and efficiently as possible.
As part of the telephone support service, a trained technician will talk the caller through the problem to identify the cause and to establish a solution.
Remote access is an option available to us to assist where necessary. If the situation can’t be resolved at this point the call will be escalated to a senior advisor.
Support Emails will be responded to as quickly as possible within working hours.
Support for GS Onestop can be fully customised to suit your business' requirements. Our highly trained technicians are available from Monday to Friday, excluding Bank Holidays
Typically GS Onestop training will be done through a remote connection to the end users PC. GS Onestop trainers will take control of the PC to demonstrate working examples of each stage during the training session.
Basic Training consists of 5 sessions which are split into 30 minute blocks, each are scheduled with the Garage in advance. The first five training sessions are listed below:
As new modules are released into the program the sessions will expand and Tutorial Videos will be released. You will be able to access all GS Onestop Training Videos directly from GS Onestop.
Monday to Friday 08:00-17:00
(excluding Bank Holidays)
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Monday to Friday 08:00-17:00
(excluding Bank Holidays)
Monday to Friday 08:00-17:00
(excluding Bank Holidays)
Monday to Friday 08:00-17:00
Saturday 08:30-13:00
(excluding Bank Holidays)