INSTALLATIONS, TRAINING AND SUPPORT

WE'RE HERE TO HELP

The GS Support team are available Monday to Friday, from 8:00 till 17:30 to help with any issues you are having with any version of the GS Software

Installations

Tel: 0121 411 0771
Email: Installations Help

Training

Tel: 0121 411 0773/0787
Email: Trainers

Support

Tel: 0121 411 0772
Email: Support Team

Working Hours

Mon - Fri: 08:00 to 17:30
Sat/Sun: Closed

Have questions or need help?

Let us help you get the most out of GS Onestop

Training

Training for GS Quote is provided via video tutorials that are accessed through the system.  These tutorials show you how to utilise the features of the system, System Set up – Customising the appearance of the system, setting up Job Profiles - Customer Management, setting up Job Cards and producing Quotes.  GS Lite also has videos covering these areas but as this system is more in depth additional Training videos are available covering using the CRM and Invoicing – raising and paying and credit re-issue.

GS Onestop training is given via a remote connection to the user’s PC.  The support team will demonstrate working examples of various features of the system.  Initial Training consists of a 30 minute introduction to GS Onestops workflow – consisting of Creating Customers, Job Cards and Invoices, plus using the search functions.

Further training is provided as required covering any aspects and functions of GS Onestop.

These may include;

  • Garage Setup & Basic Process Flow
  • Parts Ordering via The Parts Alliance - Goods In/Out
  • Parts Lookup via (AlliCat On-Line) and On-Line Ordering
  • Profiles Maintenance - Different Job Card/Invoice Print Formats - Notes & Alerts
  • Scheduler / Dashboard - Resource & Staff Utilisation - Sales Accounts
  • Sage exporting

All GS Onestop customers benefit from continual support and training as and when requested, when new features are added, training will be provided.

Need help? Book a call back

Support

Technical support will be provided through Remote, Telephone and Email services.  We will endeavour to resolve all problems relating to GS as quickly and efficiently as possible.

As part of the telephone support service, a trained technician will talk the caller through the problem to identify the cause and to establish a solution.  Remote access is an option available to us to assist where necessary. If the situation can’t be resolved at this point the call will be escalated to a senior advisor.

Support Emails will be responded to as quickly as possible within working hours.

Support for GS can be fully customised to suit your businesses requirements. Our highly trained technicians are available from Monday to Friday, excluding Bank Holidays.

Training Videos

Training Videos are available for viewing to help with common tasks performed in GS Onestop.

Frequently Asked Questions

BELOW YOU'LL FIND ANSWERS TO THE QUESTIONS WE GET ASKED THE MOST ABOUT ALL VERSION OF GS

If the Internet goes down, can I still work?

Yes, admittedly you will lose access to the web services but you will still be able to create job cards and raise invoices

Can I import my current garage system data?
Will GS Onestop work on Apple iOS?
Is the system backed up?

Yes, GS Onestop, Lite and Quote are backed up but only to your local PC, however if you have your own off line storage solution (i.e. a Sky or Google drive, or even an external drive) we can tailor backups to utilise them.

Are there any Additional Charges?
Will GS Onestop run on my phone?

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