Support and Training is offered to all customers subscribing to GS Onestop, our team of skilled technicians are on hand to help.
GS Onestop training will be completed via a remote connection to the end users PC.
Sharing your PC, through a remote connection, we will provide individual demonstrations and working examples of the various features of GS Onestop.
Initial Training consists of a 30 minute introduction to GS Onestops workflow – consisting of Creating Customers, Job Cards and Invoices, plus using the search functions.
Further training is provided as required covering any aspects and functions of GS Onestop.
These may include;
- Garage Setup & Basic Process Flow
- Parts Ordering via The Parts Alliance - Goods In/Out
- Parts Lookup via (AlliCat On-Line) and On-Line Ordering
- Profiles Maintenance - Different Job Card/Invoice Print Formats - Notes & Alerts
- Scheduler / Dashboard - Resource & Staff Utilisation - Sales Accounts
- Sage exporting
All GS Onestop customers benefit from continual support and training as and when requested, when new features are added, training will be provided.
Technical support will be provided through Remote, Telephone and Email services.
We will endeavour to resolve all problems relating to GS Onestop as quickly and efficiently as possible.
As part of the telephone support service, a trained technician will talk the caller through the problem to identify the cause and to establish a solution.
Remote access is an option available to us to assist where necessary. If the situation can’t be resolved at this point the call will be escalated to a senior advisor.
Support Emails will be responded to as quickly as possible within working hours.
Support for GS Onestop can be fully customised to suit your businesses requirements. Our highly trained technicians are available from Monday to Friday, excluding Bank Holidays.
Training Videos are available for viewing to help with common tasks performed in GS Onestop. New videos will be available soon.
View the GS Onestop Training Videos here